You are about to trust strangers with your firm’s name. The roles on your account, and how each one touches your cases. The fit call, with the people you will work with on it.
You are about to hand your firm’s name to people you have not met. So here are the people, by what they do for you.
Your strategist runs discovery in the first two weeks, sends the weekly update, and leads the monthly deep-dive call. This is the person who will know your market and your numbers, and who you call when something is wrong.
The production team films you twice a year. They write the scripts to your score, direct you on set, and cut every video six ways. They are the reason you will look like you did not need directing.
The intake coach listens to a hundred or more of your calls a month, writes the containment scripts for the first ninety seconds, and installs the sixty-second standard with your team. They spend more time with your front desk than anyone else here.
Content and search spend thirty hours a month on the articles that answer the crisis search, the schema that gets them into AI answers, and the profile that is your storefront on the map.
Paid media watches your ads daily and judges them on one number: what it costs to sign a case. And reputation asks for the review when relief peaks, and answers every review, including the bad one, within a day.
You will meet the ones on your account on the fit call. Fifteen minutes. Bring your questions, and bring whoever answers your phone.
